I got some Lumineers and spent a small fortune. However, it’s been a disaster from the beginning. I was excited after our consultation. He and I spoke quite in-depth with him about what I wanted, including a very white smile. When they were ready to bond on I was quite excited. As soon as I showed up he bonded them on. When I saw them in the mirror, I was devastated. They were stained, which made them look much darker than we’d discussed. I mentioned they weren’t as white as I was expecting but he asked me to give it a few days. I did but was just heartsick about the color. So, then I called him and said I really didn’t like the color. He told me to come in. He took off a layer of the Lumineers to show under the stain which is whiter, but now the veneers are dull looking and uneven. I can’t deal with this and I don’t know what to do. How could any decent cosmetic dentist be happy with a smile they created looking like this?

Louisa

Dear Louisa,

I can tell you exactly how this particular dentist is satisfied with the results. He doesn’t understand how cosmetic dentistry works. Truthfully, you have a good case for a refund simply because he bonded them on without letting you look at them first and get your approval. He could actually get in a bit of trouble for that. Patients are supposed to give approval for a procedure before it’s performed.

Even if you had given permission, based on what you said he did to them after you complained, they are probably ruined. If he’s unwilling to give you a refund just from you asking I’d go to another dentist to get a second opinion. Make sure you go to a decent cosmetic dentist for your second opinion and don’t tell him who did your Lumineers. Tell him you want an unbiased opinion and don’t want to sway his thoughts.

Are Lumineers Your Best Option

Lumineers are a brand often marketed to inexperienced cosmetic dentists as being easy to place. While they don’t require tooth preparation (in certain cases) in many cases they do or they’ll end up looking bulky. Plus, as you’ve discovered, being easy to place does not mean they’re easy to design.

When you have these re-done, and you will need to have them re-done, don’t be surprised if your next cosmetic dentist suggests a different brand of porcelain veneers. The important item isn’t the brand but the skill of the dentist doing your porcelain veneers. It’s perfectly acceptable (in fact it is recommended) to ask to see samples of their work. They should have some type of smile gallery, sort of like a brag book to show you what type of results they get.

This blog is brought to you by Dr. Kevin Peck.