I’m a little upset but don’t know how to proceed. I asked my dentist for a cosmetic dentist recommendation. He said every dentist is a cosmetic dentist and he can do whatever I need. I told him I wanted a smile makeover. He told me about his certification in Lumineers. I was relieved to know he was certified so I agreed to let him do it. We discussed that I wanted my front teeth lengthened and to have all of them made as white as they can. He seemed fine with everything I’d mentioned. But, when he put the Lumineers on, I was so disappointed. First, they looked bulky. I’m not sure why because these were supposed to be ultra-thin. That’s one of the reasons he recommended them. But, the worst was the color. I told him I wanted it very white, but it wasn’t. I asked him why and he said for any smile makeover to look natural, he insisted their needs to be some natural staining. Is there any way to whiten these?

Jean M.

Dear Jean,

While there isn’t a cosmetic dentistry specialty, that doesn’t mean that every dentist is a cosmetic dentist. Every dentist is allowed to practice cosmetic dentistry. But, not every dentist is skilled in the art. And believe me, it is an art.

Certification in Lumineers sounds much more impressive than it is in reality. To receive certification they just have to attend a seminar. That’s it. There’s no examination of skill at all. None. Your dentist is what I’d call either a beginner cosmetic dentist or a dabbler. You asked about a smile makeover. He just got certified and decided this was a good chance to hone his skills and practice.

The problem is, he still has a general dentist’s mindset. In dental school, we’re taught we know better than the patient. We understand more about the science than you do. The problem is, if he’d studied cosmetic dentistry (which all has to be done post-graduate) he’d know that cosmetic dentistry is an art form. And art is in the beauty of the beholder. The beholder, in this case, is YOU. You decided what is a beautiful smile. If you want white teeth. You get them. If you want crooked teeth (and we’ve had requests like that) you get them.

He doesn’t understand that so he assumed he knew better than you and put a stain on them. If you’d wanted stained teeth, why get a smile makeover?

What do Do From Here About Your Lumineers

Unfortunately, teeth whitening only works on natural tooth structure. It will not whiten your Lumineers. The only way to fix this is to have the case re-done. You have a decent case for a full refund because he didn’t create the Lumineers you’d paid for.

In your case, I’d ask for a full refund from your dentist explaining he didn’t give you what you’d agreed on. Then go to a different cosmetic dentist. Look at their “brag book” to make sure you like the results they get before committing.

You’ll probably find that better cosmetic dentists tend to avoid the Lumineers brand. Even though they’re ultra-thin, the results tend to be bulky without tooth preparation and their lab isn’t known to be artistic. They’ll likely suggest a different brand of porcelain veneers. This is one case where I wouldn’t argue. If they’ve studied the craft as they should, they’d know which brands will have the nuances you want for your new smile.

This blog is brought to you by Drs. Kevin and Hillary Peck.