Tag Archives: getting a refund on lumineers

Lumineers

Help! I Swallowed My Lumineers

I have had nothing but problems with my Lumineers makeover. Even the day I came home with my new smile, three of the six of them fell off.  I went straight back to the dentist and he put them back on.  They lasted a few weeks and came off again. He re-bonded them a second time.  They lasted a short time longer and then two more came off, but this time I accidentally swallowed them because I was in the middle of eating a birthday cake. I talked to my dentist, but he said he can’t bond them on if I don’t have them and wants me to pay for two more Lumineers. Is this right? Should they keep falling off like this?

Janice M.

Dear Janice,

Absolutely not! Your Lumineers should stay bonded onto your teeth. Even the word “bonding” indicates they should stay on.  Most dentists never have a veneer of any brand fall off, let alone constantly falling off every few weeks.

Your best bet, at this point, is to ask for a refund. He’s not given you the minimum of care, which is the procedure actually stays on.

If he gives you a problem with this, you can always tell him you’re going to get a second opinion of his work from another cosmetic dentist. Most dentists want to look good in front of their peers. He’ll likely be more willing to give you a refund if not doing so would be embarrassing to him.

One of the problems with Lumineers is they’re heavily marketed to inexperienced cosmetic dentists. As your dentist doesn’t even seem to know the basics of bonding, I’d say he falls into that category.

Don’t be surprised if whatever cosmetic dentist you end up after this one recommends a different brand. That’s okay. Lumineers is just one brand.  Find a dentist who has done beautiful work and trust them to know the best brand for your smile.

This blog is brought to you by Dr. Kevin Peck.

Lumineers

Can I Get a Refund for Broken and Discolored Lumineers?

I had lumineers placed on my top six teeth. Five went on fine, but the sixth one broke as he tried to place it. Then, when the replacement Lumineer came in, it didn’t match the others. Can I just get a refund?

Jenna L. – MIssouri

Jenna,

IF you are otherwise happy with how the rest of the Lumineers look, I might give your dentist a chance to make it right first. If you don’t like the way they look overall, then, yes, I’d ask for a refund and go to a different cosmetic dentist for your smile makeover.

With Lumineers, especially, you often end up with an inexperienced cosmetic dentist doing the work. They’re advertised to general dentists as being an easy cosmetic procedure to place. While they may be easy to place, getting them beautiful is something completely different. That requires more skill.

If you decide to go for a refund and get a different cosmetic dentist. Let me suggest you look at some of their before and after photos. Also, many good cosmetic dentists offer a beautiful smile guarantee. In Dr. Peck’s case, he doesn’t permanently bond on your veneers until you’re completely happy with them.

This blog is brought to you by Dr. Kevin Peck.

Lumineers

My Lumineers are too dark

I got some lumineers, but they are darker than my regular teeth. My dentist says they’re fine, but it is obvious they are not. Do I have any recourse?

Pamela H. – Boston, MA

Pamela,

If by recourse you mean a refund, it is possible, but may be difficult.  Technically, if the Lumineers are functional, then he isn’t under any professional obligation to refund your money. Depending on his personal code of ethics, he may give you a hard time.

But, that doesn’t mean things are hopeless. You can go to a different cosmetic dentist and get his/her opinion on the Lumineers. If they agree with you, they could write to the dentist and put a little pressure on him.  He may give you at least a partial refund to protect his reputation.

This blog is brought to you by Phoenix Dentist Dr. Kevin Peck.